Two-way radio communication is an art.In this era of mobile phones –it is all the more important for everyone to learn how to communicate over radio; because many of the radio etiquette apply to the mobile communication as well. To get you started, here is a list of some commonly used radio communication phrases, traditionally used in public safety and complex security environments, such as industrial settings or sports stadiums. Code words and call signs are used for much the same reasons – to prevent the true nature of the subject being discussed from being overheard by uninvited listeners. Be prepared. The police phonetic alphabet is common with officers communicating a license plate number, for instance 111-ABC may be communicated as "1-1-1-Alpha-Bravo-Charlie." “10-4,” for example, tends to universally mean “I understand.”. An incident that requires more immediate assistance but is not yet dangerous could be a “Code Yellow” and a serious incident that requires immediate assistance could be a “Code Red”. For this reason concise, consistent radio procedures and protocols are vital to ensure that messages are accurately relayed and ultimately contribute to the success of a mission. "Over": Used at the end of a sentence or phrase to indicate that the person is done speaking. It is important to remember that strict radio communication procedures and disciplines need to be adhered to at all times when using a radio, whether it be a hand held, vehicle based or a base station set up. Their primary function is often to protect the identity of the parties involved in the radio transmission. • Do not interrupt if you hear other people talking. There are a number of common problems that can occur with officers who have either little or no time on a radio net. These phrases are examples of short-hand radio lingo that's been in place for decades, all designed to create succinct and crystal clear communications for radio users. Contact Chicago Communications today to learn more! In this article, we are going to look at some of the more basic, but all too often forgotten radio communication procedures required for quick, concise and accurate transmission of information via radio. ", 10-69: "Message received," again, much like "roger", 10-77: Estimated time of arrival, "Alpha 10-77". The call also informs him that the staff member at that location will be leaving the area unattended for a period of time. "Roger" stems from the days of Morse code communications when the letter "R" was used to indicate "received" or "message understood." Not sure what the correct protocol is when you’re using your radio? Think of it as the digital radio version of "Can you hear me now?". People who babble to hear their own voice and to express their importance can be extremely annoying. The international radio language is English, except in cases where you are licensed to speak in some other language. NEVER interrupt if you hear … By employing code words, you make it difficult for anyone with criminal intentions to interfere with your operations. First and foremost, we observe strict radio procedures to preserve the security of the information being transmitted. Hopper understood that adding the "10" before the codes gave the radios time to catch up, ensuring that complete and abbreviated messages got across. Hannigan (2003) claims that only 15 percent of what is said is … At the time, limitations in radio technology meant that there was a brief delay between the time an officer pressed the button to talk and when the transmission of their voice would begin. 1) Before you press the transmission button, gather your thoughts about what you are going to say. What we have just ascertained is that there is an incident at the cash office in the member’s area on level three that requires attention when possible. Bulgaria has informed the Commission that in 2009, it took the necessary non-financial preparatory measures to assign new frequencies to the national security service in order to replace the 2 500-2 690 MHz band and that the necessary financial resources would be made available in 2010 for the deployment of the new mobile radio communication system to be used for national security purposes. Back up needed could be “Tanto.” There are no set rules for assigning code words. define and monitor the Commission's corporate image; communicate to the media and public on political priorities and topics of political importance and/or public interest; provide corporate communication tools and expertise to other Commission departments; run pan-European campaigns on the priorities of the European Union (eg: InvestEU, EUandME and EU Protects) You're just as likely to hear a 10-code working in the public safety arena as you are in a manufacturing company. This will let the person you are talking to know you are waiting for their reply. "Roger" stems from the days of Morse code communications when the letter "R" was used to indicate "received" or "message understood." • When using a two-way radio, you cannot speak and listen at the same time, as you can with a phone. It also lets anyone else waiting to use the radio know that the channel is clear and they can go ahead. While some of this terminology has fallen into disuse, you may find that reviving some of these tried and tested phrases help improve the effectiveness of your team’s communication. Using the radio is not like talking on the phone, it is a two-way communication, meaning you cannot speak and listen at the same time or break into the conversation. These will usually be more reliable and offer better clarity. Effective Communication Skills For Security Personnel Page 4 NON-VERBAL COMMUNICATION SKILLS A third aspect of effective communication is a basic understanding of body language. Take for example a situation where a security officer receives a radio call informing him that the door to one of the venue’s cash offices has a broken lock. Try to use the best quality radio that you can afford. An ear piece is recommended for added security and clarity, especially when in high noise areas. Two way radios for security & covert communication. This is the best practice other than on the job experience. Tips for clear communication & two way radio protocol. Do this every time you transmit and you should get your message through loud and clear every time. If you didn’t understand the transmission for some reason ask them to repeat the message by saying, “Repeat last call”. In order to solve this, people communicating over radio often refer to letters via the phonetic alphabet, also known as the spelling alphabet, which is a series of words that indicate the letter. ; When using a two-way radio you cannot speak and listen at the same time, as you can with a phone. Instant communications between security staff is critical, making two way radios an essential tool. Regardless of how secure the equipment you are using may be, always operate on the basis that someone could be listening in on your transmissions. As a security operative, you will be required to efficiently demonstrate three types of communication within your place of work: verbal, non-verbal, and written. Advertising: a marked police car with its lights flashing. Improving Interdepartmental Communication. Some argue that ten codes are a thing of the past because of inconsistencies in what the codes mean in different departments, geographies and industries. When you have finished your transmission and wish to end the conversation use the word OUT. Here is the complete list of the phonetic alphabet: Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu. "Read/Copy": Both words are used to ask if the speaker is being heard or understood, for instance, "Do you read me?" Therefore, don’t say anything you do not want anyone one else to hear. The international phonetic alphabet is used by sectors around the globe, including public safety, education, health care and even manufacturing, and it's also referred to as the military phonetic alphabet. Always use the phonetic alphabet and the 24-hour clock on the radio. Charles "Charlie" Hopper (District 10), then communications director for the Illinois State Police, is credited with inventing the codes in the 1930s. Radio etiquette are the rules designed to ensure smooth and precise communication over the wireless sets (aka walky-talky). As radio communications became more popular and the technology evolved, the U.S. military adopted the term "roger" for the same reason. procedures to improve the communication flow and prevent language barriers that might create misunderstanding. © 2021 Chicago Communications, All Rights Reserved. When you are responding to someone else’s message, use the word ROGER to let them know you have understood their transmission. Make sure you have spare batteries and suitable recharging equipment. Your business may set its own conventions, but here are some generally accepted rules of two way radio etiquette you might find helpful. There are few things more annoying than someone who won’t answer their radio either because they are not paying attention to transmissions or because they have turned their unit down or knocked the volume and can no longer hear it properly. Be aware of your call sign and be vigilant for its use. Think before what to say and how to say it. hbspt.cta._relativeUrls=true;hbspt.cta.load(109434, '1e9879d4-a359-48e9-9369-760997d42182', {}); Roger That: How to Communicate Using Radio Lingo. If anyone were listening in on the conversation, it would be a simple matter of getting there first or worse, taking the officer out of the picture and helping themselves to the contents of the cash office. The international radio communication language is English except in cases where you are licensed for to speak in some other language. Here are some of the terms that will most likely ring a bell even if you're brand new to radio communications. R.1. As a result, all you hear is your call sign with no idea of who is calling. Voice procedure for radio communication There is a rule for radio communication, in another word we called it voice procedure … Phonetic and Numeric 10-Radio Codes - KELCOM Radio Solutions However, they also serve to simplify matters when communicating between large groups of people. However, by employing the system of code words and call sign as discussed the call might sound something like this: “ Cash office to security. It also enables you to receive messages hands free. 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Now that we have covered ways on how one can properly use the two-way radios, it’s simple to see and understand how to maintain the manners and follow the two way radio Etiquette for Efficient and Effective Communications. Keep talk time to a bare minimum. Here are some of the most common rated PG examples of CB radio lingo (remember that we said it was colorful). We have a Code Blue at Members 3. when you talked about meeting up. Radios are an important safety and security tool. Thus allowing for brevity and standardization of messages. Every time you hear or say "10-4" or "Roger that," remember that you're part of a long tradition of radio communications. In the North Atlantic Treaty Organization culture, including United States Department of Defense culture, it is often referred to by the abbreviation COMSEC. Our most popular radios for security are listed below. 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